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Wells Fargo, Citigroup Halt Foreclosure Sales

Wells Fargo (WFC) and Citigroup (NYSE:C) have halted the vast majority of their foreclosure sales in multiple states following the release of new guidance by the Office of the Comptroller of the Currency.

The abrupt slowdown came in response to the OCC’s April release of minimum standards for foreclosure sales, which are usually the final act in the foreclosure process. The Federal Reserve issued identical guidance to the banks it oversees, making the guidelines universal for the industry.

Within two weeks of the release of the guidance, Wells Fargo, Citi and JPMorgan Chase (JPM) all but stopped foreclosure sales, which are usually the point of no return in the foreclosure process. JPMorgan has since resumed its normal volume.

The OCC guidance is significant because it applies to all OCC-regulated bank servicing

The halt is most dramatic with Wells, the nation’s largest mortgage originator. The bank’s foreclosure sales in five Western states — California, Nevada, Arizona, Oregon and Washington — dropped from as many as 349 a day in April to fewer than 10 a day across the entire region, according to Foreclosure Radar, a California real estate monitoring firm.

“Wells Fargo has temporarily postponed certain foreclosure sales while we study the revised guidance from the OCC,” a spokeswoman for the bank wrote in response to questions from American Banker. The bank expects the delay will be brief.

A spokeswoman for Citi said that the bank is “in the process of complying and following the directive.” JPMorgan acknowledged that it temporarily halted foreclosure sales “out of an abundance of caution,” but says it has resumed them after validating that its processes comply with the OCC guidance.

The OCC acknowledged that some banks had drastically cut back on foreclosure sales. It declined to say if its April guidance was the result of new perceived shortcomings in the industry.

“The OCC did not direct a slowdown or pausing,” agency spokesman Bryan Hubbard says. “However, if servicers are not certain they are meeting these standards, pausing foreclosures is a responsible and productive step.”

The significance of the banks’ move is hard to gauge. New foreclosure filings continue unabated, searches of court records in California and Florida suggest.

It is not clear what — if any — specific concerns caused the banks to rein in sales. But the banks’ steps are an echo of the 2010 foreclosure halt that kicked off several years of wrenching procedural scrutiny of the mortgage servicing industry.

The robo-signing debacle “was the only other time we’ve had a similar event where a bank slowed down significantly,” says Sean O’ Toole, Foreclosure Radar’s founder.

Among the major largest servicers, Bank of America is the only bank which has proceeded as usual following the OCC guidance, according to Foreclosure Radar’s data. That is a reversal from 2010, when it was the first bank to halt foreclosure proceedings following allegations of documentation problems.

The OCC guidance is significant because it applies to all OCC-regulated bank servicing, rather than specific consent orders. Most of the requirements — presented in a list of 13 questions banks should ask themselves before selling a home — are remedial. Question No. 1, for example, is “Is the loan’s default status accurate?” Question No. 5 asks whether borrowers are protected from foreclosure by bankruptcy. Question No. 7 asks if the borrower is in an “active trial loss mitigation plan,” otherwise known as a modification.

“Failure to comply with this guidance may result in unsafe and unsound banking practices, non-compliance with foreclosure related consent orders, as applicable, and/or require rescission of completed foreclosures,” the OCC warned.

Neither Wells nor the OCC identified specific areas of concern for the bank. But Wells has faced scrutiny of its foreclosure handling, most recently from New York Attorney General Eric Schneiderman. At a heavily publicized press conference earlier this month, Schneiderman alleged that Wells Fargo had “flagrantly violated” its obligations to homeowners under a 50-state mortgage servicing settlement.

“There have been problems with Wells’ servicing for a long time,” says Ira Rheingold, executive director of the National Association of Consumer Advocates. “Everybody focuses on Bank of America (BAC), but Wells has just as much trouble and the OCC is obviously serious about having them comply with the consent orders.”

Wells has been the target of intense criticism for several years from consumer advocates, who forced CEO John Stumpf off the stage during a speech in March, protested at his home and urged the OCC to give Wells a failing Community Reinvestment Act grade based on its foreclosure practices.

Wells also has invited criticism from consumer advocates for failing to provide principal reductions and to report data on loan modifications, short sales and foreclosures based on race and income.

The bank has disputed those complaints. Wells says it should be judged on the nearly 850,000 loan  modifications it has granted since 2008, which included $6.6 billion in principal forgiveness.

Joseph Smith, the independent monitor of the national mortgage settlement, is expected to issue a report in June. Many consumer advocates have criticized the top five mortgage servicers — B of A, JPMorgan Chase, Citi, Wells Fargo and Ally — for claiming to have met 304 different servicing standards and reforms as part of the $25 billion national settlement with 49 state attorneys general and federal regulators.

“It’s a safe assumption that they’re not meeting all the requirements and this is likely a preview, an early signal of what Joe Smith is going to find,” Rheingold says.

SOURCE: American Banker

HARP Refinancing Program Extended By 2 Years

Underwater homeowners with Fannie Mae- and Freddie Mac-backed mortgages will be able to try to refinance their mortgages for another two years.

The Federal Housing Finance Agency announced Thursday that Fannie and Freddie’s Home Affordable Refinance Program, which was set to expire Dec. 31, will be extended until the end of 2015.

“More than 2 million homeowners have refinanced through HARP, proving it a useful tool for reducing risk,” said FHFA acting director Edward DeMarco, in a statement.

According to the most recent data, in January alone, one in five refinancings of Fannie and Freddie-backed loans occurred under HARP. Of the loans refinanced under the program  that month, 25 percent had a loan-to-value ratio of greater than 125 percent.

Eligibility for the program, announced in early 2009, remain the same. The mortgage must be owned or guaranteed by Fannie or Freddie on or before May 31, 2009, and the current loan-to-value ratio must be greater than 80 percent.

In addition, borrowers must be current on their mortgage payments, with no late payments in the past six months and they cannot have made more than one late payment in the past 12 months.

To apply for the program, borrowers should contact their existing lender or another lender participating in the program. Consumers do not need to use outside companies that bill themselves as “mortgage experts” or “foreclosure specialists,” the agency said.

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Mortgage Complaint Window Now Open!

Got a beef with your mortgage company or loan servicer?

Lots of people do, and thousands of them have been turning to a federal complaint hotline for action — or at least a quick response from the lender.

The Complaint FormConsumer Financial Protection Bureau opened up its bulging online complaint hotline files to public view last week, and the contents are startling: Though the CFPB’s complaint window is open to various financial disputes — credit cards, student loans, credit reporting agencies, bank loans to consumers — by far the biggest source of complaints is home mortgages. Nearly half of all disputes reported to the agency by consumers are mortgage related: problems with payments, escrow accounts, servicing, FHA and conventional loans, home equity lines, second mortgages, reverse mortgages, loan modification delays, application foul-ups and the like.

The new database (accessible at www.consumerfinance.gov and updated daily with fresh cases) doesn’t provide the gory details of specific alleged misdeeds. Nor does it identify the consumers filing complaints other than by ZIP code and the general nature of their dispute. But it does identify the banks or mortgage lenders that are the targets of the complaints and whether they responded to the agency to try to resolve the matter.

In the vast majority of cases, lenders have responded within 15 days — often apparently to the satisfaction of their customers. When the CFPB receives a complaint, it verifies that the consumer is indeed a customer of the bank or mortgage company, but does not attempt to determine whether the allegations by the consumer have merit. It contacts the lender, provides a secure portal for a reply, then informs the consumer about the lender’s response using a separate secure portal.

When the case is posted to the online database, it’s catalogued as either in progress, closed, closed with an explanation, closed with monetary relief to the consumer, closed with non-monetary relief or closed with dispute comments added to the file by the consumer indicating unhappiness with the lender’s response.

Does the hotline system really work?

Bob Ogle of Tucson, whose case number and ZIP code are posted in the database, describes himself as a big fan. He filed a complaint about a mortgage servicing company in Texas Feb. 8 protesting a pending foreclosure action against his mother. Not only was the CFPB’s response swift, the agency contacted the loan servicer immediately and obtained a response. The foreclosure was canceled and the entire dispute resolved.

“I got a letter stopping the foreclosure on Feb. 12,” he said in a telephone interview. “How can you do better than that?”

However, banks and mortgage lenders aren’t as thrilled about the newly released complaint database as Ogle is. For one thing, they are named, even if the complaint ultimately turns out to have been unfounded. Also, the searchable feature of the database allows anyone to check on the number of complaints filed against any specific lender, which some large banks consider unfair given that their high volumes of transactions are almost guaranteed to generate more complaint filings than would smaller lenders.

For example, of the roughly 50,000 mortgage complaints in the database at the end of March, 15,179 — about 30 percent — named Bank of America. Another 8,030 named Wells Fargo, 2,257 were against JPMorgan Chase, and 2,147 named Citibank, all among the highest-volume mortgage originators and servicers active in the market. Nearly 3,400 named Ocwen Financial Corp., a company that specializes in servicing large portfolios of underwater, delinquent and subprime mortgages.

Richard Hunt, president and CEO of the Consumer Bankers Association, says the CFPB’ s approach on this is flawed. “A better service to consumers,” he said, “would have allowed for collaboration between the CFPB and financial institutions to determine if a complaint is indeed valid, prior to publication.”

Bank of America spokesman Dan Frahm maintains that his company’s disproportionate share of complaints in the database stems from its purchase of Countrywide Home Loans, which was one of the largest and most controversial loan originators and servicers during the subprime boom. Despite these legacy problems, Frahm added, 98 percent of the mortgage-related complaints sent to it by the CFPB “have been closed.”

How can you use the CFPB mortgage hotline if you’ve got a dispute with a lender or bank?

You can file online at www.consumerfinance.gov/Complaint

Call toll-free at 1-855-411-CFPB.

Snail mail: CFPB, P.O. Box 4503, Iowa City, Iowa, 52244.

SOURCE: National Real Estate Development Center

 

Sequestration Could Devastate Fed Housing Programs

Automatic government spending cuts could result in 75,000 fewer households receiving foreclosure-prevention aid along with rental and counseling services through the Department of Housing and Urban Development.

Shaun Donovan, HUD Secretary, sent that warning to lawmakers Thursday when discussing the impact sequestration could have on homeowners during a Senate Appropriations Committee.

It’s not just foreclosure counseling and prevention programs that would feel the impact of automatic cuts.

GovBudgetCutsAnother 125,000 individuals or families could lose assistance offered through the Housing Choice Voucher program, putting more people at risk of becoming homeless, Donovan told the panel. The HCV program currently provides support to families who are renting in private apartment units.

Donovan added that sequestration cuts could cause more than 100,000 formerly homeless Americans, including veterans, to be removed from their current residences or emergency housing programs.

“Much of this damage will be done through cuts to HUD’s Continuum of Care programs, under which formerly homeless families and individuals are quickly re-housed and given other assistance to move them towards self-sufficiency,” he explained.

“In addition, the sequestration cuts would eliminate some of the key funding for the nation’s shelter system for the homeless provided by the Emergency Solutions Grants (ESG) program.”

HUD programs related to home safety and rehabilitation also would take a hit, Donovan said. About 2,100 housing units for low-income families would no longer have funding available through the Home Investment Partnerships program.

“These cuts will have an even broader effect on local economies, particularly because historically, every dollar of HOME funding is leveraged with almost four dollars of other governmental or private investment for the production or rehabilitation of affordable single or multi- family housing,” Donovan said. “This will mean fewer jobs in and more harm to local construction and related industries.”

Mortgage In Trouble? You’re Not Alone.


When you struggle with your mortgage payments, you become frozen. Petrified. Not knowing what to do, you do nothing. Know that you’re not alone, but people who take action are far more likely to get the most positive outcome. So do something.

A free government program called Making Home Affordable may be your solution to getting back on track.

The team at Hallmark Idaho Properties understands the process and is here to help. As Certified Short Sale Experts® we know how to get the results you need.

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